Store Policy

  • For Special Orders: All Sales are Final - No exchange or return.

    For In-stock purchase: If you are not completely satisfied with your order, you may be able to return it or exchange it within 10 days after you receive your purchase. Please note the item has to be in NEW condition with full packaging and original receipts included. The customers are responsible for the shipping fee in order to return/exchange items. 

    For hygiene reasons, Earrings are Final Sale / non-returnable.

    All sale items are Final Sale / non-returnable.

    EXCHANGE FOR ORDERS USING PROMOTIONAL CODES: Customers are responsible to pay full price for the exchanged item(s). The promotional code are only for one-time usage.

    In the event that your package gets lost or stolen: Please contact us within 10 days after the delivery date on the tracking information so we can properly assist you. We will not be reliable for cases that are not reported within this time period. The customers will be responsible to file a claim with the shipping carrier. 

    All requests for refunds and replacements will be decided on a case-to-case basis. 

    Please note that after your order has been sent out to the carrier, we no longer have control over the delivery process.

    *Silver tarnishing is a normal, natural process that happens over time. Use anti-tarnish silver cloth for weekly maintenance or consult with a jewelry expert.  Tarnishing is not a sign of defect. Check out CARE TIPS.

  • Our items are 100% handmade with the focus of highlighting the craftsmanship of the Vietnamese Artisans. Their Creativity is important to BẠC. Each piece is One Of A Kind with the perfect “imperfection”. Uneven/coarse texture or polishing marks are the results of handcrafted products.

    For items with carving details: Depends on the selected elements, our Artisans will create the final design. The placement of certain details might vary. The elements are depicted in a traditional Vietnamese, organic and abstract form. Each piece will not look exactly the same.

    A full payment is required upon placing an order. All special orders are Final Sale.

    Due to the nature of silver 925/999, tarnish is NOT defect. See CARE TIPS for more info.

    In the unlikely event of damages, please contact us within 7 days for further assistance.

    Production time: approximately 4 - 5 weeks + shipping from Vietnam.

    Contact us for Prices, Placing an Order, Payment, Shipping and Stockist Inquiry

FAQs

  • Please contact info@baccollection.com and your email will be answered as quickly as possible, typically within 24 hours.

  • We aim to fulfill orders as soon as possible. Please allow up to 3 days for orders processing.

    All packages require Signature upon Delivery. Please follow the tracking numbers to track down your package.

    US Domestic Service: We use USPS or UPS with the transit time is within 3 - 10 business days with a flat rate $20 per order.

    US Domestic Overnight Service: We use UPS for Overnight Shipping. Depends on when you place the order, our overnight is between 1 - 2 business days in transit with a flat rate of $65 per order.

    International Ground Service: please contact us for more details.

    *Please note that after your order has been sent out to the carrier, we no longer have control over the delivery process. The customers will be responsible to file a claim with the shipping carrier. 

  • Customers requesting cancellation and refund of an order after fulfillment will be charged the shipping cost as a restock fee.

    Please contact us with ATTN: ORDER CANCELLATIONS in the subject line as soon as possible for solutions